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Free Tech Support Policy:


Free tech support is available via our support ticket system for each account holder.  One ticket per issue.  We do our best to respond to tickets within a few hours, but if we receive a ticket after hours or during busy times we will respond within 1 business day. 

For urgent issues like your website being down or customers not being able to check out, please first email a ticket to support at Site Palette, then call us at (919) 386-0240 with your ticket number to verify we received your ticket. Urgent issues are responded to as soon as we receive notification.

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